Refund policy

Returns, refunds, and exchanges are eligible within the 14 days after receiving the item purchased. A return/exchange will only be authorized if the item is unused and in its original packaging. A receipt or proof of purchase is required to authorize the return/exchange/refund. Only defective items are eligible for return/exchange.

All returns and exchanges must be done with the knowledge and consent of Carbonlicious. Failure to comply does not constitute a proper return and will result in the customer risking forfeiture of the product and right to a refund/return/exchange.The customer is responsible for paying the shipping costs incurred. Shipping costs are non-refundable.

A 20% restocking fee will be applied on all authorized returns.

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No returns will be accepted for custom order items

• Refunds
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  If approved, your refund will be processed, and the credit will automatically be applied to your PayPal account. The cost of shipping will be deducted from your refund.

• Shipping Damages
  Customers are encouraged to open all items as soon as they are received to inspect any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbonlicious will not be responsible for any refund, return or exchange as a result.
  
  

• Return / Exchange Shipping
  We only replace items if they are defective or damaged in transit. If you need to exchange your item, please send us an email at carbonlicious@outlook.com.
  To return your product, send us an email with your details and reason for returning the item. We will provide you with a return address to ship the item if applicable.
  Please ship the item with tracking.
  Missing and lost returns will not be refunded